LoadingLoadingLoadingLoadingTrust & safety
A directory is only worth the checks behind it. These are ours, in plain language.
Every Pro shows us a government photo ID before their profile goes live. Our team reviews it themselves and matches it to the profile. Profiles show the fact that a document was reviewed, never the document itself.
Where a trade needs a license or insurance, Pros upload it and we show it as a reviewed fact (“Business license on file”, “Insurance certificate on file”). Always ask for the license number before work starts; we make it easy to ask.
A Pro's phone number is never on a public page. You see it only after you have sent a quote request, which is also when the Pro sees your first name and general location. Messages route through Afrihelps.
Only clients who actually contacted a Pro through Afrihelps can review them. Pros can reply publicly; anyone can report a review, and reported reviews are checked by a person.
We recruit through the community organizations that already know these Pros: the associations, congregations and corridors where reputation is earned face to face, long before an app existed.
Every profile and message thread has a Report option. Urgent trust and safety reports get same-day attention, and a Pro can be suspended while we look.
Money
That is a feature, not a gap.
You pay your Pro directly
You agree the price and terms with the Pro; Afrihelps takes nothing and holds no card details. Agree terms before work starts, because we cannot refund a job we never handled.
No cut, either side
Afrihelps takes no commission and charges no lead fees, so the price you agree is the price your Pro keeps, and no Pro is chasing your job to pay off a platform bill.
Questions
