Refund & Cancellation Policy

1. Afrihelps’ role in payments

Afrihelps is a digital directory and connection platform. Afrihelps:

• Facilitates payments only when Consumers choose to pay Service Providers through the Afrihelps website using Stripe
• Does not set pricing for services
• Does not supervise or control Service Providers
• Is not a party to any off-platform payments

2. Payments processed through Afrihelps (Stripe)

2.1 Stripe payment processing. When Consumers pay Service Providers through the Afrihelps website, payments are processed securely through Stripe, Afrihelps does not store full payment card details, and Afrihelps may charge platform fees in the future (with notice).

2.2 Refunds for Stripe-processed payments. Refunds are not automatically issued by Afrihelps. They must be requested by the Consumer, approved by the Service Provider, and processed through Stripe once approved. Afrihelps may facilitate communication but does not decide refund outcomes.

2.3 Service Provider responsibility. Service Providers must communicate their refund and cancellation policies clearly, respond to refund requests in a timely manner, and process approved refunds through Stripe. Afrihelps is not responsible for Service Provider decisions regarding refunds.

3. Payments made outside Afrihelps

3.1 Off-platform payments. Consumers may choose to pay Service Providers directly, including by cash, Zelle, Cash App, PayPal, bank transfer, or any other off-platform method. These payments are not processed by Afrihelps and are not covered by this Policy.

3.2 No responsibility for off-platform transactions. Afrihelps is not responsible for refunds, chargebacks, cancellations, payment disputes, fraud, non-performance, or misrepresentation. All issues arising from off-platform payments must be resolved directly between the Consumer and the Service Provider.

4. Cancellations

4.1 Cancellations for Stripe-processed bookings. Consumers must request cancellation through the Marketplace. Service Providers may approve or deny cancellation requests, and approved cancellations may result in refunds according to the Service Provider’s policy. Afrihelps does not determine cancellation outcomes.

4.2 Cancellations for off-platform bookings. Cancellations must be handled directly with the Service Provider. Afrihelps does not intervene or mediate, and does not issue refunds or credits.

5. Disputes between Users

Afrihelps is not a party to any financial or service-related disputes between Consumers and Service Providers. Afrihelps does not mediate disputes, issue refunds, enforce agreements, provide compensation, or resolve disagreements. Users must resolve disputes independently.

6. Future payment features

Afrihelps may introduce additional payment features in the future, including platform-managed refunds, automatic cancellation windows, Afrihelps-controlled dispute resolution, platform fees, and escrow or hold-funds systems. If implemented, Users will receive advance notice, this Policy will be updated, and continued use of the Marketplace will constitute acceptance.

7. Limitation of liability

To the fullest extent permitted by law, Afrihelps is not liable for payment disputes, refund denials, cancellations, service dissatisfaction, financial loss, or fraud or misrepresentation by Users. Afrihelps’ total liability is limited as described in the Marketplace Agreement.

8. Changes to this Policy

Afrihelps may update this Policy at any time. Material changes will be communicated through the Marketplace or via email. Continued use of the Marketplace after changes take effect constitutes acceptance of the updated Policy.

9. Contact information

Afrihelps LLC — 1870 The Exchange SE, Suite 200, Atlanta, GA 30339 | ceo@afrihelps.com | (404) 620-7545