Afrihelps LLC, a Georgia limited liability company. The Afrihelps Consumer Bill of Rights (“Bill of Rights”) sets out the protections and expectations afforded to all Consumers (“Consumers,” “you”) who use the Afrihelps website, mobile application, and related services (collectively, the “Marketplace”). This Bill of Rights does not replace the Afrihelps Terms of Service, Privacy Policy, or Consumer Safety Notice. It supplements them by stating plainly what you can expect when using the Marketplace.
1. Your Right to Accurate Information
You have the right to:
- Access truthful and up-to-date information about Service Providers
- View listings that belong to real, identity-verified individuals or businesses
- Expect Providers to represent their qualifications, experience, and services honestly
Afrihelps requires every Provider to verify their identity with a government-issued ID before their listing is published. This confirms identity only. It does not confirm qualifications, licensing, insurance, criminal history, or service quality.
2. Your Right to Safety and Respect
You have the right to:
- Interact with Providers who communicate respectfully
- Be free from harassment, discrimination, intimidation, or abusive behaviour
- Report unsafe or inappropriate conduct to Afrihelps
- Have Afrihelps review reports of misconduct and act on them
Afrihelps may suspend or remove Providers who violate its safety standards.
3. Your Right to Control Your Contact Information
You have the right to:
- Browse the Marketplace without your contact details being shared
- Decide when to connect with a Provider, and share your details only at that point
- Ask a Provider to stop contacting you, and have that respected
- Report any Provider who adds you to marketing lists or group chats without consent
Providers are prohibited from using your contact details for anything other than responding to your inquiry, and from selling or sharing them with third parties.
4. Your Right to Clear Payment Terms
Afrihelps does not process payments. All payments are arranged directly between you and the Provider.
You have the right to:
- Be told the price, deposit, and any additional charges before work begins
- Be told the Provider’s refund and cancellation policy before you commit
- Have Providers honour the policies they communicated to you
- Choose your own payment method, and decline any method you are not comfortable with
Because Afrihelps does not handle payments, it cannot issue refunds, reverse payments, or decide payment disputes. Keep written records of what was agreed.
5. Your Right to Make Informed Decisions
You have the right to:
- Evaluate Providers independently
- Request licences, certifications, insurance, references, or proof of qualifications
- Ask questions before agreeing to any service
- Decline a service at any time before engagement
Afrihelps does not verify professional qualifications, licensing, or insurance.
6. Your Right to Review Your Experience
You have the right to:
- Leave an honest review of a Provider you connected with through the Marketplace
- Have your honest review remain published, even if the Provider disagrees with it
- Report any Provider who threatens or pressures you over a review
Reviews are public, along with your display name. Afrihelps may remove reviews that are fake, unlawful, harassing, or contain another person’s private information.
7. Your Right to Privacy and Data Protection
You have the right to:
- Have your personal information handled according to the Afrihelps Privacy Policy
- Know what information Afrihelps collects and how it is used
- Request access to, correction of, or deletion of your personal information
- Opt out of promotional communications at any time
Afrihelps does not sell your personal information.
8. Your Right to Report Concerns
You have the right to:
- Report fraud, misrepresentation, harassment, or unsafe behaviour to hello@afrihelps.com
- Have Afrihelps review your report and take appropriate action
- Request removal of inaccurate or harmful content about you
Afrihelps may suspend or remove Providers who violate its policies or pose a risk to Consumers. Afrihelps cannot guarantee the outcome of any dispute.
9. Your Right to Platform Transparency
You have the right to:
- Be notified of material changes to Afrihelps policies
- Understand exactly what identity verification does and does not confirm
- Know that Afrihelps does not currently conduct background checks
- Receive advance notice if background checks or additional verification are introduced
10. Your Right to Fair Treatment
You have the right to:
- Equal access to Providers regardless of race, ethnicity, national origin, gender, religion, age, disability, or background
- Fair and respectful treatment from Providers
- Protection from discriminatory or unethical behaviour
Afrihelps may remove Providers who engage in discriminatory conduct.
11. Your Right to Discontinue Use
You have the right to:
- Stop using the Marketplace at any time
- Delete your account
- Decline further communication from Providers
- Choose service options outside Afrihelps
12. Limitations of These Rights
Afrihelps is committed to Consumer safety and transparency. Consumers acknowledge that:
- Providers operate independently
- Afrihelps does not supervise or control Provider actions
- Afrihelps does not guarantee service quality or outcomes
- Afrihelps does not process payments and cannot issue refunds
- Consumers engage Providers at their own risk
These limitations are detailed in the Terms of Service and the Consumer Safety Notice.
13. Contact Information
Afrihelps LLC 1870 The Exchange SE, Suite 200, Atlanta, GA 30339 hello@afrihelps.com | (404) 620-7545