Afrihelps LLC, a Georgia limited liability company. These Terms of Service (“Terms”) govern your access to and use of the Afrihelps website, mobile application, and related services (collectively, the “Marketplace”), operated by Afrihelps LLC (“Afrihelps,” “we,” “us,” or “our”). By creating an account, submitting a service request, registering as a Service Provider, or otherwise using the Marketplace, you (“User”) agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree to these Terms, you may not use the Marketplace.
1. Definitions
1.1 “Afrihelps” means Afrihelps LLC, the operator of the Marketplace.
1.2 “Marketplace” means the Afrihelps website, mobile application, and all related digital services.
1.3 “Service Provider” or “Provider” means any individual or business offering services through the Marketplace.
1.4 “Consumer” means any individual using the Marketplace to search for, contact, or engage Service Providers.
1.5 “User” means any person accessing or using the Marketplace, including both Consumers and Service Providers.
2. Related Policies
These Terms incorporate by reference, and should be read together with, the following Afrihelps policies:
- Privacy Policy
- Provider Marketplace Agreement
- Provider Code of Conduct
- Consumer Safety Notice
- Consumer Bill of Rights
- Payments, Refunds and Cancellations Policy
Where a conflict exists between these Terms and another policy, these Terms control, except where the other policy states that it controls for a specific subject.
3. About Afrihelps
Afrihelps is a culturally focused digital directory that connects Consumers with Service Providers. Afrihelps:
- Does not provide services
- Does not employ Service Providers
- Does not supervise or control Service Providers
- Does not process payments between Consumers and Service Providers
- Is not a party to any agreement between a Consumer and a Service Provider
All engagements, transactions, and communications between Users occur independently of Afrihelps.
4. Service Area
The Marketplace currently serves the metropolitan Atlanta, Georgia area. Afrihelps may add additional cities and regions over time. Listings outside a launched service area may be held until that area opens.
5. Eligibility and Accounts
To use the Marketplace, Users must:
- Be at least 18 years old
- Provide accurate and truthful information
- Not impersonate any person or entity
- Comply with all applicable laws
Users are responsible for maintaining the confidentiality of their account credentials and for all activity under their account. Afrihelps may suspend or terminate access for violations of these Terms.
6. Service Provider Verification
6.1 Identity Verification (Government-Issued ID)
Service Providers must submit a valid government-issued identification document (for example, a driver’s license, passport, or national ID) before their listing is published.
This verification confirms identity only. It does not confirm qualifications, skills, licensing, insurance, criminal history, or the quality or safety of any service.
6.2 No Background Checks at This Time
Afrihelps does not currently conduct:
- Criminal background checks
- Professional background checks
- Employment or education verification
- License or certification verification
- Any other form of comprehensive vetting
Service Providers are solely responsible for complying with all laws and professional standards applicable to the services they offer.
6.3 Reservation of Rights
Afrihelps may introduce background checks or additional verification procedures in the future. If implemented, Users will receive at least thirty (30) days’ advance notice, updated terms will be posted, and continued use of the Marketplace after the effective date will constitute acceptance.
6.4 Consumer Responsibility
Consumers acknowledge that identity-only verification does not guarantee the safety, legitimacy, or qualifications of any Service Provider. Consumers must evaluate Service Providers independently.
7. How Contact Information Is Shared
Service Provider telephone numbers and messaging contacts are not displayed publicly on the Marketplace.
A Provider’s contact details are shared with a Consumer only when that Consumer has registered an account and has requested to connect with that Provider through the Marketplace. Afrihelps records each disclosure, including which Consumer received the details, which Provider they relate to, and the date and time.
Users may not scrape, harvest, copy in bulk, resell, or use contact details obtained through the Marketplace for unsolicited marketing, spam, or bulk outreach of any kind. Afrihelps may limit the number of contact disclosures per account and may suspend accounts that appear to be harvesting contact information.
8. Reviews and User Content
8.1 Who May Review
Reviews may be submitted by registered Consumers about Service Providers they have connected with through the Marketplace. Reviews must be honest, first-hand accounts of the Consumer’s own experience.
8.2 Prohibited Review Conduct
Users may not:
- Post false, fabricated, or misleading reviews
- Post reviews of their own business, or of a competitor, whether directly or through another person
- Offer, request, or accept any payment, discount, or other benefit in exchange for a review
- Post reviews containing personal information about another person, threats, harassment, or unlawful content
- Threaten or pressure a Consumer in connection with a review
8.3 Afrihelps’ Role
Afrihelps does not verify the accuracy of reviews and is not the author of User content. Afrihelps may, but is not obligated to, remove reviews or other content that violates these Terms. Afrihelps will not remove a review solely because a Service Provider disagrees with it. Service Providers may publicly respond to reviews about them.
8.4 Licence to Content You Submit
You retain ownership of the photographs, text, and other content you submit to the Marketplace. You grant Afrihelps a worldwide, non-exclusive, royalty-free, sublicensable licence to host, store, reproduce, resize, reformat, publish, and display that content on the Marketplace and in Afrihelps promotional and marketing materials, for as long as the content remains on the Marketplace and for a reasonable period afterward for materials already produced.
You represent and warrant that you own the content you submit or have permission to use it, and that it does not infringe the rights of any third party. Afrihelps may remove content on receipt of a credible claim of infringement. Claims may be sent to hello@afrihelps.com.
9. Fees
9.1 No Fees at This Time
Afrihelps currently provides access to the Marketplace at no cost to Consumers and Service Providers.
9.2 Future Fees
Afrihelps may introduce fees in the future, including subscription fees, listing fees, activation fees, booking fees, premium feature fees, advertising fees, or transaction fees. Users will receive at least thirty (30) days’ notice before any fee takes effect.
9.3 Founding Provider Commitments
Where Afrihelps has made a written commitment to a Service Provider under a founding, early-access, or similar programme, that commitment will be honoured according to its stated terms and takes precedence over Section 9.2 for that Provider.
9.4 No Guarantee of Free Access
Except as stated in Section 9.3, current free access does not guarantee free access in perpetuity.
10. Payments Between Users
Afrihelps does not process payments. All payments for services are arranged and made directly between the Consumer and the Service Provider, outside the Marketplace. See the Payments, Refunds and Cancellations Policy.
11. User Conduct
Users agree not to:
- Provide false or misleading information
- Engage in fraud, harassment, or abusive behaviour
- Post unlawful, harmful, or discriminatory content
- Attempt to circumvent identity verification
- Scrape, harvest, or bulk-collect data or contact details from the Marketplace
- Use automated systems to access the Marketplace without written permission
- Interfere with Marketplace operations or security
- Misuse Afrihelps branding or intellectual property
Afrihelps may suspend or terminate accounts for violations.
12. Service Provider Responsibilities
Service Providers must:
- Provide accurate business information
- Comply with all licensing, regulatory, and legal requirements
- Deliver services in a professional manner
- Communicate honestly with Consumers
- Not misrepresent qualifications or capabilities
Afrihelps is not responsible for verifying compliance.
13. Consumer Responsibilities
Consumers must:
- Evaluate Service Providers independently
- Exercise judgement and caution when engaging services
- Communicate respectfully and honestly
- Comply with all applicable laws
Afrihelps is not responsible for Consumer decisions or outcomes.
14. Communications
By creating an account and providing your email address or telephone number, you agree that Afrihelps may contact you about your account, inquiries you send or receive, and Marketplace updates, by email, SMS, push notification through the mobile application, or messaging applications such as WhatsApp. Message and data rates may apply. Push notifications may be disabled in your device settings.
You may opt out of promotional messages at any time by replying STOP to a message or emailing hello@afrihelps.com. Afrihelps may still send essential account, security, and transactional messages.
15. Relationship Between Users and Afrihelps
15.1 No Agency Relationship
Afrihelps is not an agent, employer, or representative of any User.
15.2 No Guarantees
Afrihelps does not guarantee the quality of services, the accuracy of listings, the availability of any Service Provider, or the outcome of any engagement.
16. Intellectual Property
All Afrihelps trademarks, logos, content, and platform features are the exclusive property of Afrihelps LLC. Users may not copy, reproduce, or distribute any part of the Marketplace without written permission. This Section does not affect a User’s ownership of content they submit, which is governed by Section 8.4.
17. Privacy
Use of the Marketplace is subject to the Afrihelps Privacy Policy. By using the Marketplace, Users consent to the collection and use of information as described in that policy.
18. Disclaimers
The Marketplace is provided “as is” and “as available.” Afrihelps disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, accuracy of listings, and safety of interactions. Afrihelps does not guarantee uninterrupted or error-free operation.
19. Limitation of Liability
To the fullest extent permitted by law:
- Afrihelps is not liable for any damages arising from interactions between Consumers and Service Providers.
- Afrihelps is not liable for any injury, loss, fraud, misconduct, or dispute arising from services rendered.
- Afrihelps is not liable for indirect, incidental, special, consequential, or punitive damages.
- Afrihelps’ total liability shall not exceed one hundred US dollars ($100) or the amount paid by the User to Afrihelps in the preceding twelve (12) months, whichever is greater.
20. Indemnification
Users agree to indemnify and hold harmless Afrihelps from any claims, damages, losses, liabilities, or expenses arising from User content, User conduct, User interactions with other Users, or violations of these Terms.
21. Termination
Afrihelps may suspend or terminate access to the Marketplace for violations of these Terms or for any other reason at its discretion. Users may discontinue use at any time and may request deletion of their account as described in the Privacy Policy.
Sections 8.4, 16, 18, 19, 20, 22, and 24 survive termination.
22. Governing Law and Disputes
These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law principles. Any dispute arising out of or relating to these Terms or the Marketplace shall be brought exclusively in the state or federal courts located in Fulton County, Georgia, and Users consent to the jurisdiction of those courts.
23. Mobile Application
The Afrihelps mobile application is licensed, not sold, to you. Afrihelps grants you a personal, non-exclusive, non-transferable, revocable licence to use the application on devices you own or control, for your own use, subject to these Terms and to the terms of the app store from which you obtained it.
You may not copy, modify, reverse engineer, decompile, or create derivative works from the application, or remove any proprietary notices from it.
Your use of the application is also subject to the rules of the applicable app store. Where those rules conflict with these Terms in a way that would deny you a right the app store guarantees, the app store rules control for that point only. Apple Inc. and Google LLC are not parties to these Terms, are not responsible for the application or its content, and have no obligation to provide support for it.
You may delete your account from within the application or through account settings on the website.
24. General
Severability. If any provision of these Terms is held unenforceable, the remaining provisions remain in full force.
No waiver. Afrihelps’ failure to enforce any provision is not a waiver of that provision.
Assignment. Users may not assign these Terms. Afrihelps may assign these Terms in connection with a merger, acquisition, or sale of assets.
Entire agreement. These Terms, together with the policies listed in Section 2, constitute the entire agreement between the User and Afrihelps regarding the Marketplace.
Changes. Afrihelps may update these Terms at any time. Material changes will be communicated through the Marketplace or by email. Continued use after changes take effect constitutes acceptance.
25. Contact Information
Afrihelps LLC 1870 The Exchange SE, Suite 200, Atlanta, GA 30339 hello@afrihelps.com | (404) 620-7545