This Provider Code of Conduct sets forth the standards, expectations, and responsibilities for all Service Providers who use the Afrihelps website, mobile application, and related services (collectively, the “Marketplace”). By creating an account or offering services through the Marketplace, Providers agree to comply with this Code. Failure to comply may result in suspension or removal from the Marketplace.
1. Afrihelps’ role
Afrihelps is a digital directory that connects Consumers with Providers. Afrihelps:
- Does not employ Providers
- Does not supervise or control Providers
- Does not guarantee Provider qualifications or service quality
- Does not participate in service agreements or transactions
- Does not mediate disputes between Consumers and Providers
2. Identity verification requirements
2.1 Government-issued ID. Providers must submit a valid government-issued identification document (e.g., driver’s licence, passport, national ID) to confirm identity and reduce fraud.
2.2 No background checks at this time. Afrihelps does not currently conduct:
- Criminal background checks
- Professional background checks
- Employment or education verification
- License or certification verification
2.3 Future verification procedures
Afrihelps may introduce background checks or additional verification procedures in the future. Providers will receive advance notice if such changes occur. Providers are solely responsible for ensuring compliance with all legal and professional requirements.
3. Professional conduct
Providers must conduct themselves in a professional, ethical, and respectful manner at all times.
3.1 Honesty and accuracy. Providers must provide truthful and accurate information in their profiles, must not misrepresent qualifications, experience, or capabilities, and must not use false, misleading, or deceptive advertising.
3.2 Respectful communication. Providers must communicate respectfully with Consumers, respond to inquiries in a timely manner, and avoid harassment, discrimination, or abusive behaviour.
3.3 Reliability. Providers must honour scheduled appointments, provide timely notice if rescheduling is necessary, and deliver services as agreed.
4. Legal and professional compliance
Providers are solely responsible for:
- Maintaining required licences, certifications, or permits
- Complying with all federal, state, and local laws
- Following industry standards and best practices
- Maintaining any required insurance coverage
5. Payment conduct
5.1 Payments through Afrihelps (Stripe). If a Provider accepts payments through the Afrihelps website, payments are processed through Stripe, Providers must comply with Stripe’s terms and policies, must clearly communicate refund and cancellation policies, and must process approved refunds through Stripe promptly.
5.2 Off-platform payments. Providers may accept payments directly from Consumers outside the Marketplace (e.g., cash, Zelle, Cash App, PayPal). These are private transactions, are not processed by Afrihelps, and are not covered by Afrihelps’ Refund & Cancellation Policy. Providers are solely responsible for managing off-platform payments, refunds, and disputes.
6. Safety and Consumer protection
Providers must:
- Prioritise Consumer safety
- Avoid unsafe, illegal, or harmful behaviour
- Report suspicious or fraudulent activity to Afrihelps
- Maintain appropriate boundaries with Consumers
- Not engage in harassment, intimidation, or exploitation
- Not request unnecessary personal information from Consumers
- Not engage in discriminatory behaviour
7. Content and listing standards
Providers must ensure that all content posted on the Marketplace:
- Is accurate and up-to-date
- Does not infringe on intellectual property rights
- Does not contain offensive, explicit, or harmful material
- Complies with Afrihelps’ policies and community standards
8. Prohibited conduct
Providers may not:
- Create multiple accounts to manipulate listings
- Post fake reviews or solicit fraudulent reviews
- Impersonate other individuals or businesses
- Engage in illegal activities
- Use the Marketplace for purposes unrelated to service provision
- Circumvent identity verification or platform rules
9. Disputes with Consumers
Afrihelps is not a party to any disputes between Providers and Consumers. Providers must resolve disputes directly with Consumers, communicate professionally and respectfully, and honour any refund or cancellation policies they have communicated. Afrihelps may remove Providers who repeatedly generate complaints or disputes.
10. Account suspension and termination
Afrihelps may suspend or terminate a Provider’s account for:
- Violations of this Code
- Fraudulent or unsafe behaviour
- Repeated Consumer complaints
- Failure to comply with legal or professional requirements
- Misuse of the Marketplace
11. Limitation of liability
To the fullest extent permitted by law, Afrihelps is not liable for Provider actions or omissions, payment disputes, fraud or misrepresentation, personal injury or property damage, dissatisfaction with services, or any losses arising from Provider conduct. Providers operate independently and assume full responsibility for their services.
12. Changes to this Code
Afrihelps may update this Code at any time. Providers will be notified of material changes. Continued use of the Marketplace after changes take effect constitutes acceptance of the updated Code.
13. Contact information
Afrihelps LLC — 1870 The Exchange SE, Suite 200, Atlanta, GA 30339 | ceo@afrihelps.com | (404) 620-7545