Afrihelps LLC, a Georgia limited liability company. This Provider Code of Conduct (“Code”) sets out the standards and responsibilities for all Service Providers (“Providers”) who use the Afrihelps website, mobile application, and related services (collectively, the “Marketplace”). By creating an account or offering services through the Marketplace, Providers agree to comply with this Code. Failure to comply may result in suspension or removal from the Marketplace.
1. Afrihelps’ Role
Afrihelps is a digital directory that connects Consumers with Providers. Afrihelps:
- Does not employ Providers
- Does not supervise or control Providers
- Does not guarantee Provider qualifications or service quality
- Does not process payments
- Does not participate in service agreements or transactions
- Does not mediate disputes between Consumers and Providers
Providers operate independently and are solely responsible for the services they offer.
2. Identity Verification
2.1 Government-Issued ID
Providers must submit a valid government-issued identification document (for example, a driver’s licence, passport, or national ID) before their listing is published.
Identification documents are never displayed publicly or shared with Consumers.
2.2 No Background Checks at This Time
Afrihelps does not currently conduct criminal background checks, professional background checks, employment or education verification, or licence or certification verification.
Providers are solely responsible for ensuring compliance with all legal and professional requirements.
2.3 Future Verification
Afrihelps may introduce background checks or additional verification in the future. Providers will receive at least thirty (30) days’ advance notice.
3. Professional Conduct
3.1 Honesty and Accuracy
Providers must:
- Provide truthful and accurate profile information
- Use photographs of their own work only
- Not misrepresent qualifications, experience, or capabilities
- Not use false, misleading, or deceptive advertising
- Quote prices honestly and disclose additional charges before work begins
3.2 Respectful Communication
Providers must:
- Communicate respectfully with Consumers
- Respond to inquiries in a timely manner, or mark themselves unavailable
- Avoid harassment, discrimination, or abusive behaviour
3.3 Reliability
Providers must:
- Honour scheduled appointments
- Give timely notice if rescheduling is necessary
- Deliver services as agreed
4. Legal and Professional Compliance
Providers are solely responsible for:
- Maintaining required licences, certifications, and permits
- Complying with all federal, state, and local laws
- Following industry standards and best practice
- Maintaining any required insurance
Afrihelps does not verify compliance and is not responsible for Provider obligations.
5. Payments
Afrihelps does not process payments. All payments are arranged directly between the Provider and the Consumer, using whatever method they agree, such as cash, bank transfer, Zelle, Cash App, PayPal, or a Provider’s own payment system.
Providers must:
- State their prices, deposit requirements, refund policy, and cancellation policy clearly and before work begins
- Honour the policies they have communicated
- Handle their own refunds, cancellations, and payment disputes directly with the Consumer
- Provide a receipt or written confirmation on request
Afrihelps does not issue refunds, hold funds, or mediate payment disputes.
6. Consumer Contact Information
Consumer contact details received through the Marketplace may be used only to respond to that Consumer’s inquiry and to provide the services requested.
Providers may not:
- Add Consumers to marketing lists, broadcast lists, or group chats without consent
- Sell, share, or transfer Consumer contact details to any third party
- Contact Consumers repeatedly after being asked to stop
7. Reviews
Providers may not:
- Post, solicit, incentivise, or purchase fake or fraudulent reviews
- Review their own business or a competitor’s business, directly or through another person
- Offer discounts or benefits in exchange for positive reviews
- Threaten, pressure, or retaliate against a Consumer over a review
Providers may respond publicly to reviews. Afrihelps does not remove honest reviews at a Provider’s request and may suspend Providers who manipulate reviews.
8. Safety and Consumer Protection
Providers must:
- Prioritise Consumer safety
- Avoid unsafe, illegal, or harmful behaviour
- Report suspicious or fraudulent activity to Afrihelps
- Maintain appropriate professional boundaries with Consumers
Providers must not:
- Engage in harassment, intimidation, or exploitation
- Request unnecessary personal information from Consumers
- Request payment card numbers, bank credentials, or government ID numbers from Consumers
- Engage in discriminatory behaviour
9. Content and Listing Standards
All content posted by Providers must:
- Be accurate and up to date
- Not infringe intellectual property rights
- Not contain offensive, explicit, or harmful material
- Comply with Afrihelps policies and community standards
Afrihelps may remove content that violates these standards.
10. Prohibited Conduct
Providers may not:
- Create multiple accounts to manipulate listings or reviews
- Impersonate other individuals or businesses
- Engage in illegal activity
- Use the Marketplace for purposes unrelated to service provision
- Scrape, harvest, or bulk-collect data or contact details from the Marketplace
- Circumvent identity verification or other platform rules
11. Disputes with Consumers
Afrihelps is not a party to disputes between Providers and Consumers. Providers must:
- Resolve disputes directly with Consumers
- Communicate professionally and respectfully
- Honour any refund or cancellation policy they have communicated
Afrihelps may remove Providers who repeatedly generate complaints or disputes.
12. Account Suspension and Termination
Afrihelps may suspend or terminate a Provider’s account for:
- Violations of this Code
- Fraudulent or unsafe behaviour
- Review manipulation
- Repeated Consumer complaints
- Failure to comply with legal or professional requirements
- Misuse of the Marketplace
Afrihelps may act at its sole discretion.
13. Limitation of Liability
To the fullest extent permitted by law, Afrihelps is not liable for Provider actions or omissions, payment disputes, fraud or misrepresentation, personal injury or property damage, dissatisfaction with services, or any losses arising from Provider conduct.
Providers operate independently and assume full responsibility for their services.
14. Changes to This Code
Afrihelps may update this Code at any time. Providers will be notified of material changes. Continued use of the Marketplace after changes take effect constitutes acceptance.
15. Contact Information
Afrihelps LLC 1870 The Exchange SE, Suite 200, Atlanta, GA 30339 hello@afrihelps.com | (404) 620-7545